{"id":1623,"date":"2024-04-08T08:05:20","date_gmt":"2024-04-08T06:05:20","guid":{"rendered":"https:\/\/snowit.co\/?p=1623"},"modified":"2024-04-08T09:49:13","modified_gmt":"2024-04-08T07:49:13","slug":"service_now_workspace_ui_action_migration","status":"publish","type":"post","link":"https:\/\/snowit.co\/pl\/blog\/service_now_workspace_ui_action_migration\/","title":{"rendered":"Mastering UI Action Button Migration: A Comprehensive Guide for ServiceNow Workspace"},"content":{"rendered":"<h3>Introduction<\/h3>\n<p>In the realm of enterprise solutions, ServiceNow stands tall as a powerful platform that streamlines workflows and enhances productivity. With its recent introduction of the Workspace interface, ServiceNow has taken a significant leap forward in modernizing the user experience. However, for organizations accustomed to the traditional standard UI, migrating UI Action buttons to the Workspace can be a daunting task. Fear not, as we&#8217;ve prepared a comprehensive guide to walk you through this transition seamlessly.<\/p>\n<h3>Understanding the Significance<\/h3>\n<p>UI Action buttons serve as essential tools within ServiceNow, enabling users to perform various actions with a single click. With the introduction of Workspace, it becomes imperative to migrate these buttons to ensure continuity and efficiency in workflows. Failure to do so may result in disjointed user experiences and decreased productivity.<\/p>\n<h3>Key Differences Between Standard UI and Workspace<\/h3>\n<p>Before delving into the migration process, it&#8217;s essential to understand the differences between the standard UI and Workspace interfaces. Workspace offers a more modern, intuitive user experience with enhanced navigation and functionality. Migrating UI Action buttons ensures that users can leverage these benefits seamlessly.<\/p>\n<h3>Step-by-Step Migration Process<\/h3>\n<ol>\n<li><strong>Assess Your UI Action Buttons:<\/strong> Begin by identifying all UI Action buttons currently in use within your ServiceNow instance.<\/li>\n<li><strong>Evaluate Compatibility:<\/strong> Determine if your existing buttons are compatible with both standard UI and Workspace. If not, consider making necessary adjustments.<\/li>\n<li><strong>Custom Button Creation:<\/strong> Create custom buttons with simple functions that work across both interfaces. This ensures consistency and compatibility.<\/li>\n<li><strong>Aligning with Out-of-the-Box Buttons:<\/strong> Properly align your custom buttons with out-of-the-box buttons within the Workspace interface for a cohesive user experience.<\/li>\n<li><strong>Configuration and Testing:<\/strong> Configure the buttons within ServiceNow, ensuring they function correctly in both standard UI and Workspace environments.<\/li>\n<li><strong>User Training and Feedback:<\/strong> Provide training to users on the new Workspace interface and gather feedback to make any necessary refinements.<\/li>\n<\/ol>\n<h3>Best Practices and Tips<\/h3>\n<ul>\n<li>Prioritize user experience and consistency across interfaces.<\/li>\n<li>Test thoroughly in sandbox environments before deploying changes to production.<\/li>\n<li>Communicate changes effectively to users and provide ongoing support.<\/li>\n<\/ul>\n<h3>Conclusion<\/h3>\n<p>Migrating UI Action buttons to ServiceNow Workspace is a crucial step in maximizing the benefits of the platform&#8217;s modern interface. By following our comprehensive guide, you can ensure a smooth transition, enhance user experience, and unlock the full potential of ServiceNow&#8217;s capabilities.<\/p>\n<p>Stay tuned for more insights and tips on optimizing your ServiceNow experience. Subscribe to our blog for regular updates and industry insights.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe title=\"#SNowIT ServiceNow: Workspace - UX Form Action - UI Action\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/saUyNAe2eYs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<h4>Script Include:<\/h4>\n<div style=\"font-size: 12px;\">\n<pre><em>var SNowitSOWAjaxUtils = Class.create();<\/em>\r\n<em>SNowitSOWAjaxUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {<\/em>\r\n<em>  \u00a0 \/*<\/em>\r\n<em>  \u00a0 Function that returns DisplayName and SysID of the Group Members<\/em>\r\n<em>  \u00a0 @param {String} group_id - SysID of the Group<\/em>\r\n<em>  \u00a0 Return {Object} - Returns object as {displayName {String}, sys_id {String}}<\/em>\r\n<em>  \u00a0 *\/<\/em>\r\n<em>  \u00a0 GetGroupMembers: function(group_id) {<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 var groupID = this.getParameter('group_id') || group_id;<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 var result = []; \/\/ [{displayName, sys_id}]<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 if (groupID) {<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 var memGR = new GlideRecord('sys_user_grmember');<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 memGR.addQuery('group', groupID);<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 memGR.orderBy('email');<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 memGR.query();<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 while (memGR.next()) {<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 var temp = {};<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 temp.displayName = memGR.getDisplayValue('user');<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 temp.sys_id = memGR.getValue('user');<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 if (temp.sys_id)<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 result.push(temp);<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 }<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 }<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 return JSON.stringify(result);<\/em>\r\n<em>  \u00a0 },<\/em>\r\n<em>  \u00a0 type: 'SNowitSOWAjaxUtils'<\/em>\r\n<em>});<\/em><\/pre>\n<\/div>\n<h4>Workspace Client Script:<\/h4>\n<div style=\"font-size: 12px;\">\n<pre><em>function onClick(g_form) {<\/em>\r\n<em>  \u00a0 var groupID = g_form.getValue('assignment_group');<\/em>\r\n<em>  \u00a0 var ga = new GlideAjax(\"SNowitSOWAjaxUtils\");<\/em>\r\n<em>  \u00a0 ga.addParam(\"sysparm_name\", \"GetGroupMembers\");<\/em>\r\n<em>  \u00a0 ga.addParam(\"group_id\", groupID);<\/em>\r\n<em>  \u00a0 ga.getXMLAnswer(function(response) {<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 try {<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 answer = JSON.parse(response);<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 } catch (e) {<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 return;<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 }<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 if (groupID &amp;&amp; !g_form.getValue('assigned_to')) {<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 var choices = [];<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 for (var i = 0; i &lt; answer.length; i++) {<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 choices.push({<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 displayValue: answer[i].displayName,<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 value: answer[i].sys_id,<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 });<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 }<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 g_modal.showFields({<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 title: 'Select Assigned to and move to Assess',<\/em>\r\n<em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 cancelTitle: 'Cancel',<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 confirmTitle: 'Assign',<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 cancelType: 'default',<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 size: 'md',<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 confirmType: 'confirm',<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 fields: [{<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 type: 'choice',<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 name: 'assigned_to',<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 label: 'Assigned to',<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 choices: choices,<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 mandatory: true<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 }],<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 }).then(function(fieldValues) {<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 g_form.setValue('assigned_to', fieldValues.updatedFields[0].value);<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 g_form.setValue('state', '102');<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 g_form.save();<\/em>\r\n<em>  \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 });<\/em>\r\n<em>\u00a0 \u00a0 \u00a0 \u00a0 }<\/em>\r\n<em>  \u00a0 });<\/em>\r\n<em>}<\/em><\/pre>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mastering UI Action Button Migration: A Comprehensive Guide for ServiceNow Workspace<\/p>\n","protected":false},"author":2,"featured_media":1609,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27],"tags":[138,38,137,136],"class_list":["post-1623","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-development","tag-button-pl","tag-servicenow-pl","tag-ui-action-pl","tag-workspace-pl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mastering UI Action Button Migration: A Comprehensive Guide for ServiceNow Workspace - SNowIT<\/title>\n<meta name=\"description\" content=\"Learn how to seamlessly migrate UI Action buttons to ServiceNow Workspace with our comprehensive guide. 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